"Our aim is to give you the freedom to improve your independence"

Terms & Conditions

Payment Methods

Payment in our shop (C/Mendez Nunez, 21, 07470 Puerto de Pollensa, Mallorca)

COD / Cash on Delivery

Credit Card

Bank Transfer:

Banco Sabadell 0081-0661- 57-0001108820  IBAN: ES42 0081 0661 5700 0110 8820  BIC: BSAB ESBB XXX



Delivery Terms and Conditions

Products in stock will be delivered between 3 and 5 working days.  Products that may not be in stock at the time of ordering, will be delivered withing the following 10 working days*.   Delivery times are based on a working week timetable, therefore, no deliveries are carried out at weekends.  Any orders received after 15:00 will be processed the following working day.  

Delivery costs are to be paid by the buyer.

Orders up to 200€, 20€ delivery Mallorca, island wide.

Orders from 200€, free delivery Mallorca, island wide.

For orders to Menorca, Ibiza and mainland Spain, the delivary cost will vary depending on size and weight of the product. Please, contact us for delivery prices on or call us on(0044) 971 86 40 80 - 691 288 202


If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased.

* Subject to availability


DELIVERY information and conditions

In the event of an item not being received in perfect condition, this needs to be reported to Tot Ortopedia Productes within 24hrs.  Email:  or Telephone: (0034) 691 288 202

Tot Ortopedia Productes is not responsible for any damage that might occur to the item once is in the buyer’s possession due to misuse.


Refund/Return Policy

Any complaints must be submitted either in writing or via email and will be dealt with within 7 working days.  If an item has been supplied as requested and is deemed to be fit for purpose, no refund or replacement will be offered.  Any If an item is unsatisfactory, a written explanation, within 7 days, is required before the item may be considered for a refund.  Buyer must take into account the description of the item, measurement, etc,  before purchase, if the description is not clear, you may contact us for clarification.  If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.  Exchanges are granted on a case-by-case basis.



An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.



Any complaints about items or serviced provided by Tot Ortopedia Productes, may be sent to our support team: or call on  (0034) 971 86 40 80/ (0034) 691 288 208. There is no guarantee of a resolution.  Each case will be looked at individually, and the seller will be kept informed of the outcome of the investigation at the earliest possible time.



The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

I have read and agree to the terms and conditions.


Tot Ortopedia